Summary
Site Reliability Engineer with a background in cloud support, customer escalations, and cross-team coordination. Over the years I've grown increasingly interested in the intersection of AI and operations — building small tools, exploring what's possible with language models, and finding ways to make complex things simpler. I'm drawn to roles and projects where I can think, build, and contribute something that actually matters.
Experience
Site Reliability Engineer
- Owned documentation for known issues, workarounds, and service processes — making it easier for teams to find answers and move faster.
- Led customer calls during escalations, keeping communication clear and calm under pressure while protecting SLA commitments.
- Coordinated with high-priority clients on cloud reliability, incidents, and service requests — balancing urgency with transparency.
- Acted as secondary shift lead, keeping the team aligned and handling escalations across the shift.
- Built internal tools using AI to automate manual reporting workflows, reducing time spent on repetitive admin tasks.
Projects
Starlube Report Generator
- Built a financial reporting tool for an automobile service center, replacing manual record-keeping with a clean web app that tracks weekly income, expenses, and mechanic job splits — generating formatted PDF reports on demand.
- Taken from a non-technical brief to a working, in-use product using AI-assisted development with Claude Code.
Skills
- Effective Communication
- IFS Cloud
- FSM / PSO
- Kubernetes
- Oracle Administration
- Customer Handling
Education & Certifications
BCS, The Chartered Institute of IT
2011
Successfully completed Diploma Level Certification.
Microsoft Azure 104 Administration